Customer service hours vary by event. We will do our best to respond within 2 business days. It’s best to reach us by email at Events@EventsByAxiom.com
What is your Refund Policy?
A 50% refund or a transferable pass will be offered up to 60 days before the event date. Within 60 days of the event date, refunds requests will be evaluated on a case by case basis. Passes can be transferred to another Events by Axiom event for yourself or family or friends.
What happens if I don't receive my confirmation email?
We send from Events@EventsByAxiom.com. Please add that email to any list to prevent our response from ending up in your SPAM folder. Also, check your spam folder, it may just be there.
Do I need to bring my email confirmation?
It is not required, however the email confirmation can be helpful for those picking up their group’s bibs. Please bring your photo ID.
Do I have to go to packet / bib pickup?
It is not required. However, in some cases you may find it convenient and may help you avoid lines on the day of the event. Additionally, there are often special discounts and other incentives.
Interested in sponsoring or becoming a partner or vendor who to contact?
Yes, but there may be a price difference. If you are decreasing your mileage, we will not refund you the price difference.
If you are increasing your route distance, you will be required to pay the difference between the two. Contact us to find out how to do so at Events@EventsByAxiom.com
I don’t want to ride 100 miles, but this event is called a “century” ride?
Just because the event has “century” in the name, doesn’t mean that is the preferred, or only distance available to ride. We offer distances for everyone. You are setting your goals for fun, fitness, a challenge, for whatever you call an “easy” day, or may just what your friends are doing. Our motto is ride your ride.
Can we draft or form a paceline?
Pacelines are limited to 7 riders. No double pacelines. Are you new to drafting and pacelines? If so, this is a riding skill that requires practice. Be courteous and never draft off someone who doesn’t know you are there.
Remember, this is a ride, not a race.
Can I wear headphones?
We don’t encourage it. If you do decide to wear headphones, please keep your left ear open so you can hear the outside world.
Merchandise - how do I get it?
Merchandise is only available for purchase online, at pre-ride events, and at the event. We cannot sell all merchandise after the events. Some items may be available for purchase with your registration.
If you purchase merchandise pre-event or it is included with your registration and you are unable to pick it up at the event, Events by Axiom is not responsible for getting this merchandise to you. Please make arrangements for someone to pick it up for you or contact us in advance for a paid merchandise to request a refund. A 50% refund will be offered up to 60 days from the event date.
Lost & Found?
Please email us with a description of the item you lost. We throw out water bottles quickly (they go bad and are often moldy). Always good to ask, but that one lost glove is usually not turned in.
E-bikes end Ellipti-go Bikes - What is your Policy?
If you ride with an e-bike, please be aware that you are responsible for the battery charge and not all stops have electricity available at them.
Due to the general heavy weight of many e-bikes, please be aware that not every SAG or support person is capable of carrying or lifting your bike (thanks for giving them a hand). Accommodations will be made, but it may take longer than other bike types.
Tandem Bikes Riders - What is your Policy?
Each rider will need to pay for their own registration. Due to the general heavy weight of many tandem, please be aware that not every SAG or support person is capable of carrying or lifting your bike (thanks for giving them a hand). Accommodations will be made, but it may take longer than other bike types.
Trikes, Adaptive Bikes, Other Specialty Bikes - What is your Policy?
We welcome all bike riders and bikes. Due to the varying sizes, shapes and weights of specialized bikes, please be aware that not every SAG or support person is capable of carrying or lifting your bike (thanks for giving them a hand). Accommodations will be made, but it may take longer than other bike types.